Terms and Conditions

Nairobi Drinks Limited is the leading drinks delivery company in Kenya. It offers delivery services for orders of alcoholic and non-alcoholic drinks as placed by customers over the various ordering platforms. The ordering platform options are:

  • 1. The shopping cart on Nairobi Drinks website and mobile application
  • 2. WhatsApp/ SMS/ call on the Nairobi Drinks Limited official number 0714798820.

Deliveries of drinks within Nairobi CBD and Nairobi environs are to be done within 20 minutes while deliveries outside Nairobi are expected to reach the customer within 24 hours after dispatch from Nairobi Drinks Limited. Nairobi Drinks Limited is a legal enterprise and is recognized by the government of Kenya. Nairobi Drinks Limited is only involved in legal activities as dictated by the Kenyan law and shall not accept any illegal dealings.

A breakdown of Nairobi Drinks Limited is as below :

  • Nairobi Drinks Limited does not sell alcoholic drinks to persons under the age of 18.
  • Nairobi Drinks Limited only deals with legit products from licensed importers, wholesalers and retailers.
  • Nairobi Drinks Limited is not involved in manufacturing or modification of products and only focuses quality delivery services and great packaging for our clients.
  • Orders can only be canceled before delivery. That is before 15 minutes after the order is placed.
  • Payments must only be made through the official payment methods of Nairobi Drinks Limited.
  • Only legal monies shall be accepted as mode of payment.
  • Nairobi Drinks Limited advocates for responsible drinking and shall not be held liable for irresponsible drinking
  • In case of delivery delays and issues, Nairobi Drinks Limited shall notify the client on the developments and arrangements to sort out the delivery.
  • Customers information is confidential and shall not be allowed to any unauthorized personnel.
AGE

As dictated by the law of Kenya, 18 years and above is the legal drinking age in Kenya. Nairobi Drinks confers with the law of Kenya and shall not knowingly sell alcohol to persons under the age of 18 years.

RESPONSIBLE DRINKING

Nairobi Drinks Limited advocates for responsible drinking and shall not be held liable for irresponsible drinking or damages/ incidences that could occur.

Note that excessive drinking of alcohol is harmful to your health. Consumption of alcoholic beverages impairs your ability to drive a car or operate machinery and may cause accidents. Nairobi Drinks Limited largely advocates for sober driving and shall not be held liable for drunk driving. It is Nairobi Drinks Limited mission to reduce road accidents by encouraging only drinking at home by simply ordering for drinks online.

ORDERS CANCELLATION and DELAYS

Orders are allowed to be canceled only within the first 10 minutes from the time it was placed and a call or message to notify Nairobi Drinks Limited sent to Nairobi Drinks Limited official number, 0714798820. In a situation where the order delivery shall delay, Nairobi Drinks will notify the customer on the developments and make arrangements for settlement of the delivery.

PAYMENT

Payment shall only be made via Nairobi Drinks Limited official payment methods. These are MPESA, Visa, MasterCard, PayPal, Cash (Kenyan Shillings, Dollars or Euros). No faux monies shall be allowed.

DELIVERY CHARGES

Nairobi Drinks Limited offers free delivery within Nairobi CBD and 6 kilometers square from Nairobi CBD. Customers ordering for deliveries to areas above 6 kilometers from Nairobi CBD shall have to incur delivery cost as negotiated before dispatch of the product from Nairobi Drinks Limited.

BUYING ON CREDIT

Nairobi Drinks Limited does not offer credit services unless there is a written legal agreement.

HEALTH CONCERNS

Alcohol and its health benefits or hazards is entirely the responsibility of the customers. Nairobi Drinks Limited will only offer information on the quality of drinks in terms of age of the drink and the tasting qualities of the drink and not on the health effects that might be resultant from drinking. Nairobi Drinks Limited is however concerned for their customers well being and calls for responsible drinking and advises that customers should look for medical attention in case of abnormal reactions. It should be noted that Nairobi Drinks Limited deals with legal drinks and is only involved with licensed alcohol distributors for legal brands alone.

PRIVACY OF CUSTOMER INFORMATION

Nairobi Drinks Limited works best and promises to keep the information of its customers confidential. Any information thereby provided by the customer shall not be released to any unauthorized personnel. In addition to this, receipts can only be collected or recollected by the exact persons that placed the order.

CUSTOMER FEEDBACK

Customers are highly regarded at Nairobi Drinks Limited and are advised to give their service feedback to Nairobi Drinks Limited through our social networks or call/ text/ WhatsApp 0714798820. Nairobi Drinks Limited will always work on bettering the customers experience and feedback is of great importance.

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